Terms of service

Terms of Service

Last updated: March 11, 2026

Welcome to Moonara Haus ("we," "us," "our"). By accessing or using our website at moonarahaus.com (the "Site") and purchasing our products, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our Site or placing an order.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Site or its content without our express written permission. You must be at least 18 years of age or have the consent of a parent or legal guardian to use this Site and make purchases.

2. Accuracy of Information

We make every effort to display our jewelry as accurately as possible, including colors, materials, and dimensions. However, we cannot guarantee that your monitor or device screen will display colors accurately. Product photos may vary slightly from the actual item due to lighting, photography, and screen settings. All product descriptions, pricing, and availability are subject to change without notice.

3. Products & Pricing

All prices are listed in USD and are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time. We are not liable to you or any third party for any modification, price change, or discontinuation of a product.

In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. If your order is affected, we will notify you and offer a full refund.

4. Orders & Payment

By placing an order, you represent that the information you provide is accurate, current, and complete. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.

We accept payment through Shopify Payments, major credit cards, and PayPal. Payment is processed at the time your order is placed. You agree to provide current, complete, and accurate purchase and account information for all purchases made through our Site.

5. Shipping & Delivery

Please refer to our Shipping & Returns page for detailed information on shipping rates, estimated delivery timelines, carriers, and international shipping availability. Shipping timelines are estimates only and are not guaranteed. Moonara Haus is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

Risk of loss and title for items purchased from our Site pass to you upon delivery of the items to the carrier.

6. Returns & Refunds

Please review our Return & Refund Policy, which is available on our Shipping & Returns page. By placing an order, you agree to the terms of our return and refund policy.

7. Promotional Codes & Discounts

Promotional codes and discount offers are subject to specific terms and conditions as stated at the time of the promotion. Codes cannot be combined unless otherwise stated, have no cash value, and may expire without notice. We reserve the right to cancel or modify any promotion at any time.

8. Intellectual Property

All content on this Site — including but not limited to text, images, graphics, logos, product photography, videos, and the Moonara Haus brand identity — is the property of Moonara Haus and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any of our content without our prior written consent.

9. User Conduct

You agree not to use our Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. You may not attempt to gain unauthorized access to any part of the Site, other accounts, or any systems or networks connected to our Site. You agree not to use any automated means (bots, scrapers, etc.) to access the Site for any purpose without our express written permission.

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Moonara Haus, including social media platforms and payment processors. We are not responsible for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we are not liable for any damage or loss caused by your use of any third-party content or services.

11. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

12. Limitation of Liability

To the fullest extent permitted by law, Moonara Haus and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or purchase of our products. Our total liability shall not exceed the amount you paid for the product(s) giving rise to the claim.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

13. Indemnification

You agree to indemnify, defend, and hold harmless Moonara Haus, its owners, employees, and affiliates from any claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Site shall be resolved in the courts located in Florida.

15. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to this page. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

17. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and Moonara Haus regarding your use of the Site and supersede any prior agreements.

18. Contact Us

If you have any questions about these Terms of Service, please contact us: